Market outlook, commercial models, sourcing strategy and supplier capability assessment
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A global retail group has rising application-maintenance costs, inconsistent SLAs and slow change delivery across ERP, CRM, BI and bespoke applications. It wants fewer strategic partners but cannot lose specialist skills, innovation access or local execution depth.
Simple consolidation can improve accountability while weakening innovation. The report compares service models, economics and 11 supplier profiles, then recommends a controlled hybrid structure: two accountable anchors, a specialist bench and one retained governance rhythm.
The report separates observed evidence, third-party estimates and SCULTRA analytical judgement before translating the findings into a practical decision path.
Built the market, demand and service-model baseline.
Compared labour, location, tooling, transition and governance economics.
Mapped sourcing practices, SLAs, deal structures and supplier segmentation.
Assessed 11 providers and translated the evidence into an operating model.
Consolidate stable run services, keep modernisation modular and govern every provider through shared ITSM, performance, release and exit controls.
The complete deck includes source notes, assumptions, caveats and a QC2 validation statement on every slide.
QC2 review completed 14 August 2026. Observed facts are source-backed; third-party forecasts remain estimates; scenarios, scores and recommendations are identified as SCULTRA analytical judgement. Time-sensitive claims should be revalidated before a live investment, sourcing or regulatory decision.
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